Applying innovative technologies to common activities like maintenance can help you cut costs, while offering prompt and effective assistance during interventions. That's why we developed OptiSupport, our after-sales remote assistance solution that uses AR software to allow real-time support during maintenance or technical failures.
October 27, 2020
How it works
Through a dedicated application installed on your smartphone or tablet (or even augmented reality glasses), your field technicians can connect directly and communicate with our experts, sharing video in real time.
Our skilled engineers, observing the problem, provide a prompt and accurate diagnosis and find, whenever possible, a remote solution, guiding your field team with precise visual instructions.
Discover how does Optisupport work:
The advantages
Ease of use
OptiSupport is extremely user-friendly: all you need is a smartphone or a tablet. Download the application, log in with the credentials we supplied you, and connect with us.
Reduced downtime
Speed up criticality diagnosis and resolution time. Real-time assistance allows quick check-ups, minimizing the time spent understanding a problem and finding a solution, avoiding the waiting relating to travel time and staff availability.
Effective intervention
Problem identification and troubleshooting are easier with OptiSupport. Guided remotely step-by-step by our experts, together we’ll find the best solution to fix the problem.
Reduced maintenance costs
Avoid unnecessary expenses. Our remote assistance effectively limits downtime and helps maintain your equipment’s cost-effectiveness.
Smart training
OptiSupport is also available for training field technicians.
